Submitted by SeatGuru User on 2019/12/12 for Seat 1J
There is an air conditioning outlet at the feet of the passenger and it makes it overbearingly cold.
Submitted by SeatGuru User on 2019/11/18 for Seat 22B
Flight from Sacramento to HNL, which I've been flying on this airline for about 20 years. I much prefer the older Boeing plane to this narrow, low-ceilinged A321neo. Seats were narrow and uncomfortable. The poor woman next be to me tried her best to not overhang over into my seat space, and we both flew with our arms crossed for over 5 hours to avoid touching shoulders. There was no entertainment system; rather there was an empty hole in the seat-backs where you presumably insert your own tablet or phone. The whole plane reeks of cheap, cost-cutting measures, which ticks me off as I know the company is expanding its fleet and routes on the backs of its long-time customers.
Submitted by SeatGuru User on 2019/07/24 for Seat 37C
This seat was uncomfortable for the 5 hour flight from Honolulu to Sacramento. No lumbar support, narrow, not enough seat cushion. Aisle is narrow, plane was too cold (blankets for purchase only, so bring your own).They've crammed too many seats onto this narrow-bodied plane. Food was subpar; best to bring your own snacks.
Submitted by SeatGuru User on 2019/07/22 for Seat 16J
The overhead next to the escape door is very low and the seat cramped. This should not be "extra comfort." Hawaiian bought cheap seats for these planes that are hard and uncomfortable. They are switching back to Boeing 737s which should be much more comfortable, assuming they aren't Max.
Submitted by SeatGuru User on 2019/06/15 for Seat A4
My first flight on This airplane. The seats are thinly padded and left me with sore bottom and back. First class recliners do not recline very much and there is a foot rest that belongs on a motorcycle. The airplane is noisy and to me feels cheap. I don't like this airplane and if I didn't have so many miles invested in HA I doubt I would fly this again.
Submitted by Scott B on 2019/06/12 for Seat 16a
This seat is horrible if you are tall or have some width to you. The bulkhead seam runs right next to where your shoulder is. This may cause you to lean into the person sitting to the right of you. There is no window. I fly to Oahu every three months and would never pay extra to sit in this seat again. On the other side of the isle the 16j has the opposite problems. Your right shoulder is pushed into the bulkhead seam and the person to the left of you gets to be uncomfortable for 5 hours and 10 minutes in the air.
Submitted by SeatGuru User on 2019/05/06 for Seat 11G
Extremely disappointed with this aircraft but understand why HA went away from twin isle 767..cost and revenue ha? Not sure if there's a industry standard on # passengers vs # toilets. In the main cabin, there are 3 for 173 (if full) passengers. the middle toilets do not have room for passengers to pass fwd or aft so people are waiting 2 - 3 deep. Felt bad for the passengers seated right in front or behind the mid-toilets. First Class service sucked! Flight attendants need to go with JAL or ANA for training....
Submitted by SeatGuru User on 2019/02/02 for Seat 6J
The Neo seats on Hawaiian are thinly padded so I am sore at the end of 5+ hour flight, even after getting up often. The so-called extra comfort seats are narrow too. Hawaiian has cancelled its order for more Neos and is getting the latest 737 iteration instead after the CEO abruptly left to go work for Airbus. Think about that.
Submitted by SeatGuru User on 2019/01/30 for Seat 16A
I sat in this seat for a rather turbulent flight to Maui. The legroom is beyond that of a regular extra comfort seat, but the arm rests were stationary, and even though my hips are rather narrow, it felt quite confining. Additionally, there was only a 6" porthole instead of any kind of window in this whole row.
Submitted by SeatGuru User on 2018/11/21 for Seat 19H
This aircraft flexes side-to-side aft of the wings so if you are prone to motion sickness, think about trying to get a seat over or in front of the wing. Hawaiian -- which I was told bought 19 of these because they are fuel-efficient -- should refit to fewer seats and more pitch. There is NO legroom and I am 5'1"
Submitted by SeatGuru User on 2018/11/13
Worst experience I've ever had in flight. Unable to standup to exit; everyone had to stand up and get out into the aisle to exit from window or middle seat because Hawaiian has crammed so many seats onto this equipment. What should have been a chance to depart from Long Beach and avoid LAX became 6 hours of torture.
Submitted by SeatGuru User on 2018/09/25 for Seat 1B
Airlines most often board (only) through the entry at the front of the plane. The single aisle in the neo is so narrow that carry-ons and passengers have no recourse but to bump and grind into seats at the front; "Extra Comfort" is the worst, followed by "Economy" - but even First Class is a bummer.
Submitted by SeatGuru User on 2018/08/02
LGB to HNL last week. The jet is very clean, still showing its newness. The App does not start working til you board. Extra Comfort legroom was nice but we feel mislead by the promise of Complimentary Inflight Entertainment in that the only features which were 'Free' were the Audio and moving maps, any other video/movies required purchase. No blankets either as had been seen in promo videos. EC seats get you boarded before main cabin which means overhead storage is not a problem, and you deplane quicker too. The 'breakfast' box was a joke - small yogurt, a tiny bit of granola, ten grapes and a 'hard to qualify what that is' tasting mini bread loaf - glad we had a good hotel breakfast before. HA needs to do better here or eliminate altogether. LGB does not have jetways, so its a ramp or stairs at back exit - no problem though, LGB much more user friendly than LAX if your routing permits.
Submitted by SeatGuru User on 2018/07/06 for Seat 16J
This is listed and sold as "Extra Comfort," however, the only thing this seat has over normal seats is leg room. The wall is a large door with just a tiny pinhole window in it, and there is no armrest on the window side of the seat. It is too far from the wall to really lean on as well. The seat is rather uncomfortable. Had I not been "upgraded" to this seat (I did not pay for it), I would have been very unhappy. This really should not be considered "Extra Comfort."
Submitted by SeatGuru User on 2018/01/23 for Seat 3J
the seat doesn't really recline and the foot rest is on the chair in front of you rather than an extension of your own seat. the window seat has the added 3 inches of stretch space for your elbow or foot. USB and pronged electric plugs available in the middle arm rest.
Submitted by SeatGuru User on 2017/12/30 for Seat 25C
Nice new aircraft, much more cheery interior than Americans A321s. Only did a short hop LIH-HNL, seats have USB power although the tablet holder seams a bit cheaply made.
