Updated - 2022.02.23
Trustmark is a mortgage lender and loan servicer in the United States that offers fixed-rate and adjustable-rate home loans to consumers and commercial real estate loans. You can apply for a loan through Trustmark’s secure website 24/7. Find out how to make your Trustmark mortgage payments.
- Create an Online Account to Make Your Trustmark Mortgage Payment
- Log into Your Account to Make Trustmark Mortgage Payment
- Other Trustmark Mortgage Payment Options
- Trustmark Mortgage Payment Questions and Answers
- What to Do if I Made a Late Trustmark Mortgage Payment
- How to Avoid Late Trustmark Mortgage Payments
- Customer Service
- Social Media Links
These free online calculators can help you to find out how much your monthly payment on Trustmark Mortgage will be:
- 15-Year Fixed Mortgage Calculator
- 30-Year Fixed Mortgage Calculator
- Variable Rate Mortgage Calculator
Create an Online Account to Make Your Trustmark Mortgage Payment
The online platform is today’s most trusted and preferred payment method considering its convenience and flexibility. You have to create your online account to make your Trustmark mortgage payments.
Follow the steps to set up your online account:
- Go to www.trustmark.com
- Select the Mortgage option on the upper row of the page
- On its drop-down menu, click Mortgage Payment Option on the Homeowners column.
- You can either click the Login button or select myTrustMark Mortgage Portal. In this guide, we will follow the second option.
- Select Enroll Now
- Enter the following information:
- Your Email Address
- Your Password. When creating the password, ensure that it has eight characters consisting of numbers, symbols, and letters in upper and lower cases.
- Confirm the Password
- Enter your First, Last, and Middle Names in this order.
- Check the box agree to the Terms and Conditions.
- Click the Register button.
- Go to your email and click on Activate Account on the email you receive from TrustMark.
- For enhanced security, select an additional account authentication method:
- Email Authentication
- SMS Authentication
- Google Authenticator
- Click the Finish button.
- Choose a Forgot Password question and answer it.
- Add your phone number so you can use it to reset your password (optional)
- Select Create Account
- Follow through the given guideline to Enroll in your Account. Ensure the information you provide is accurate and per your loan agreement form.
- Click Submit when you finish.
You can now confidently use your online account to make your payments.
Log into Your Account to Make Trustmark Mortgage Payment
To submit your monthly payments through the online platform, you will need to Login into your account by following the steps below:
- Go to www.trustmark.com
- On the far upper right of the screen, click log in
- Scroll down the services menu and select myTrustMark Mortgage
- Click the Login button
- Enter your Email Address followed by your Password
- Click the Sign In button
One-Time and Recurring Payments
- Select SpeedPay as it’s a tool from Trustmark that allows you to make your online payments. Enter your loan number followed by the last 4 digits of your Social Security Number.
- Follow the steps given to set up a one-time or recurring payment using your savings or checking account.
There’s no charge for this service.
Automatic Monthly Payments
You can also set up your account so that the monthly payments become automated. To have this setup, select the ACH automatic draft option.
Please fill out the enrollment form and submit it as required. You will receive an email notification confirming your enrollment. Your monthly payments will be remitted automatically between the 1st and 15th of every month.
Other Trustmark Mortgage Payment Options
Trustmark offers its customers several mortgage payment options. Here are the other alternatives you can explore:
Payment at the Local Branch
You can take your payment to your local Trustmark branch. Ensure that you receive a stamped receipt or that the attendant stamps your coupon book.
Payment by Mail
Send your payments with labeled statements or coupon book to:
Trustmark National Bank
P.O. Box 23072
Jackson, MS 39225-3072.
Send payments without a label to:
Trustmark National Bank
P.O. Box 522
Jackson, MS 39205
For both, ensure that you write your account number on the check.
Western Union Quick Collect
Use the following information:
Code City: MOSS
State: M.S.
Pay to: Trustmark National Bank
MoneyGram
You can either go to Wal-Mart or CVS Pharmacy to submit your payment. The service fee will depend on the company you select. Trustmark will receive it in two days.
There are other online Trustmark mortgage payment options that you can explore:
Transfer of Funds
- Once you Login to your account, select Pay and Transfer
- Select the account to draw funds from, either a savings or checking account
- Select the mortgage account to direct the funds
- Enter the payment amount
- Click Transfer Funds
Trustmark Mortgage Payment Questions and Answers
Can I use a credit card to pay my Trustmark Mortgage?
Unfortunately, Trustmark does not accept credit card payments. However, you can use the alternatives given above.
Is there any way that Trustmark can help me if I have payment challenges?
If you are experiencing challenges paying your mortgage, Trustmark understands enough to stand with you through such moments. They can offer you solutions depending on whether you face temporary or long-term hardships. All you need to do is call the Trustmark team at 800-844-2400.
Is it possible to defer my Trustmark mortgage payments?
Although you can defer your payments, it is best to do so after contacting the Special Assets Department at 1-888-876-5737. They will give you the necessary assistance on deferring your mortgage payments. You can also talk to the Loan Officer at a Trustmark branch.
Is it possible to change or cancel a recurring or upcoming payment on myTrustmark?
Yes.
Changing a Recurring Payment
To make adjustments to your recurring transactions, including payments and transfers, go to Pay and Transfer in the myTrustmark® menu and select Pay and Transfer. Select Activity Center from the drop-down menu, followed by the Recurring Transactions tab on the left-hand side of the screen.
In order to make a change to a recurring payment, follow these steps:
- Select the transaction from the drop-down menu that appears under the list of recurring transactions.
- To make changes to the amount or the date, go to Actions and Modify.
To delete a repeating payment
You can remove a recurring payment and any future payments associated with it from the Recurring Transactions tab.
To cancel a recurring payment, follow these steps:
- Select the transaction from the drop-down menu that appears under the list of recurring transactions.
- Select Delete from the Actions drop-down menu.
What to Do if I Made a Late Trustmark Mortgage Payment
It’s a good idea to avoid a late Trustmark mortgage payment at all costs, but mistakes sometimes happen. While you don’t want to be too hard on yourself if this happens, you need to consider possible consequences. Case in point: you could see your credit score take a hit if you don’t make payments on schedule. Also keep in mind that late mortgage payments may remain on your credit report for as many as seven years, which would adversely impact your credit score. What follows is a look at 3 proven strategies you can use to have late mortgage payment information scrubbed from your credit report.
Option #1: Contact Trustmark Mortgage and Make Request
Reach out to Trustmark mortgage by phone right away, and acknowledge that your payment was submitted past the deadline. It’s important to admit you were in error. Let them know when they can expect payment. They may be willing to delete your late payment data so that your creditworthiness doesn’t suffer.
Option #2: Write Them a Letter
The next option at your disposal is to write a letter, known as a goodwill letter, to Trustmark Mortgage. In the letter, you’ll want to specifically and respectfully request a removal. Do these 2 things in the letter:
- Demonstrate that you accept that the situation was caused by you.
- Guarantee that there will be no repeat of the delinquent behavior going forward.
What follows is a sample letter template you can use as inspiration:
[Your first and last name] [your address] [your account number]
[date]
To Whom It May Concern:
I appreciate your taking the time to read my letter. The reason for this correspondence is that I found on my latest credit report a late payment listed on [date] for my [name of account] account. I’m aware of the importance of making timely payments and meeting my financial commitments. But due to [situation that led to the missed payment], I unintentionally missed the payment due date. Although I missed the deadline, I have since then taken measures to ensure this does not happen again. Specifically, I’ve [explain what has changed that will prevent any additional late payments]. Since my missed payment, I have had a flawless record of making payments on time.
One reason I’m making this request is that my intention is to apply for a [loan, credit card, etc], and I’ve come to understand that the missed payment reflected on my credit report could jeopardize my objective. Given the fact that my single late payment does not adequately reflect my creditworthiness and intention to abide by my financial obligations, I would be grateful if you would make a goodwill adjustment. This would delete my late payment on [date] and enable me to obtain a [loan, credit card, etc.) and to secure a better rate.
I appreciate your considering this matter, and I hope you will grant my request.
Best regards,
[your name]
Option #3: Make Them an Offer
Another option is to contact Trustmark Mortgage and make them an offer they can’t refuse. Lenders prefer to have people opt for automatic payments – so that payments are made on time, all the time. If you’re willing to sign up, the lender might be persuaded to scrub the late payment from your credit report as a goodwill gesture. Trustmark Mortgage may, if you do not wish to sign on for automatic payments, recommend another way for you to potentially get your late payment erased from your credit report.
How to Avoid Late Trustmark Mortgage Payments
When you do get approved for a Trustmark Mortgage loan, you’ll want to avoid any late payments. Here are a few tips that will help you steer clear of making untimely payments.
Tip #1: Sign Up for Auto-Pay
Your first order of business is to set up an automatic payment option, and you can do this either through your bank or through your lender. You’ll want to go with the most ideal option for you.
Auto-Pay - the Pros:
- You can avoid late payments and any resulting late fees. This will, in turn, ensure a healthy credit score.
- You can do your part to protect the environment with paperless billing.
- You won’t have to deal with any expenses relating to postage as you won’t need an envelope or a stamp, and you won’t have to fill out a check since auto-pay is done via electronic funds transfer.
- You will save time since auto-pay is convenient. No more will you have to take the time to sit down, write up a check, write your address and the address of the mortgage lender on the envelope, put on a stamp, and put the envelope in the mail. With auto-pay, you can automate the entire process of paying bills.
Auto-Pay - the Negatives:
- You could, if you’re not monitoring the inflows and outflows of money in your bank account, overdraw your account. In order to avoid any problems, just keep track of how much you have in your account at all times.
- You could potentially overlook things like errors, interest rate hikes, or other hidden fees. This can be avoided by simply making it a habit to go over your bill.
- You could fail to stay on top of things such as the amount owing or the amount you’re paying monthly. As has been mentioned, you can steer clear of such problems by checking into your account regularly. This will help you to know when it might be a good idea to made additional payments to reduce the principal quicker.
Tip #2: Sign Up for Alerts and Reminders
Receiving a notification for an upcoming bill payment can make all the difference. You can get this by using an app, by getting your mortgage company to send an alert or reminder by email, or even by using Google calendar. You’ll be able to avoid late payments by doing so
Tip #3: Set Up a Bill Pay Day
Another option is to purposefully schedule a period of the month when you can commit to making bill payments. When you go this route and have a system in place, you will avoid late Trustmark mortgage payments.
Customer Service
Customer Support: 800-243-2524
Trustmark Directory Assistance: 800-844-2000
Trustmark Mortgage Loan Support: 800-844-2400
Lost or Stolen Debit or Credit Card: 800-243-2524
Online Banking Support: 866-794-5102
Fraudulent Activity on Your Account: 800-243-2524
Trustmark Branches: www.trustmark.com/locations.
Trustmark Corporate Headquarters:
Trustmark
248 East Capitol Street
Jackson, MS 39201
Mailing Address:
Trustmark
P. O. Box 291
Jackson, MS 39205
Linkedin: www.linkedin.com/company/trustmark-national-bank/
Facebook: www.facebook.com/TrustmarkBank
Instagram: www.instagram.com/trustmark/
Youtube: www.youtube.com/channel/UC7y7m5sHSsHwO4JiVgMWp9w/videos
