Companion App is live!!
9 days ago – Thu, May 09, 2024 at 05:00:19 PM
Greetings Slayers,
The Companion App is live!! It's currently English only. We'll announce more languages as they're ready.
It has lots of handy features including:
- Card compendium
- Searchable rulebook
- Music Player (Slay the Spire OST)
- Unlock/Ascension tracking
- Character Randomizer
- HP Tracker
- Daily Climb randomizer
- Save game
Try it out! Let us know what you think. We're still making improvements.
-To report a bug, go to Settings (click the wheel in the upper left) > then click "Report a Bug".
-For general app feedback, email [emailprotected].
That's all for now! Until next time...
See you in the Spire,
Shipping Update May 8th
10 days ago – Wed, May 08, 2024 at 12:10:52 PM
Greetings Slayers!
Please see shipping updates by region below.
The Table Playmats are shipped separately. Everything else should be in one box. They may show up over a week before or after your game. Please be patient, the rest is coming!
Has my package shipped yet? Fulfillment will continue through May. Sometimes a shipping label is made, but your game might not get picked up by the carrier for up to a week. Someone in your neighborhood might get their game weeks before you. This is all normal - there are several factors that go into when packages ship, so please be patient with us and with our fulfillment partners as we try to get everyone their game. If we announce that fulfillment in your region is 100% complete, but you didn't get a tracking number, please contact [emailprotected].
Updates by Region
US (Bridge Fulfillment) - Fulfillment is over 80% complete and will continue into mid-May. Then we'll focus on Late Pledges and replacement parts. UPS is having delays picking up shipments, which means your shipping label might not move for over a week. Lookout for tracking emails from ShipHero [emailprotected] (check your spam). For shipping issues, please contact [emailprotected].
Canada (Ziing) - The first wave of shipments were sent April 19th without tracking emails. Ziing paused shipments while they worked on a solution. Tracking emails should be working now, and they just shipped 1000 more units. For shipping issues, please contact [emailprotected]. (We gave you the wrong contact email last update - if you didn't get a reply please try again with [emailprotected].)Addresses from the first wave with apartment numbers or 2nd line addresses may not have included them. Keep an eye out for this issue and let Ziing know if it made your package bounce back. We will reship your package if it was returned to sender.
UK (Spiral Galaxy) - Fulfillment is complete (aside from Late Pledges). If you didn't get a tracking email yet, please contact [emailprotected] and we'll figure out why (If you paid for shipping late, your order will ship with Late Pledges). Late Pledges and replacement parts will start in about a week.
EU - Europe is split between Surfin Meeple and Happyshops. We don't know what order they will ship games in, so please be patient if you see others with your country/language getting the game.
- Surfin Meeple Countries - France, Spain, Netherlands, Belgium, Switzerland, Denmark, Italy, Austria, Ireland, Hungary, Portugal, Lithuania, Slovenia, Estonia, Slovakia, Luxembourg, Turkey, Jersey, Latvia
- Surfin Meeple Update - Fulfillment is almost complete! Keep an eye out for tracking emails (check your spam folder). For shipping issues, please contact support at https://matagot-friends.com/france/en/content/57-contact.
- Happyshops Countries- Germany, Sweden, Poland, Czechia, Finland, Norway, Greece, Bulgaria, Croatia, Romania, Serbia, Rest of World
- Happyshops Update - Fulfillment started April 26th and will continue through May. You may get shipping label notifications several days before your package starts moving. This is expected, so please be patient. For shipping issues, please contact [emailprotected].
- VAT for Norway, Iceland, Switzerland - We charged these countries VAT. We're getting reports that some of you had to pay VAT anyway, and some of you did not. We're still figuring out what to do and could use more reports from you. Can you let us know in the comments if you paid VAT or not and in which country? We'll refund VAT if we weren't supposed to collect it.
Rest of World (Happyshops) - These regions ship from Happyshops, including Mexico and South America (see update above).
Asia (VFI) - Fulfillment is underway! You can see the status of Slay the Spire in your region towards the bottom here https://vfi.asia/hubs/. For shipping issues, please contact [emailprotected].
Australia/NZ (Aetherworks) - Fulfillment is complete (aside from Late Pledges). Damaged/missing parts have mostly shipped. If you reported damaged/missing parts recently, we're still getting to them.
Japan - Fulfillment is complete (aside from new Late Pledges). There are a few damaged/missing parts we're getting to.
Customer Service
Damaged or missing components? Please contact [emailprotected] (with a picture if appropriate). For shipping questions, please look for a contact for your region above. If you're missing a token, please check carefully if it fell into the box. If you haven’t received your package yet, please be patient as more packages are sent out.
Companion App
The Companion App was submitted for approval to the Google Play and App Store! It should be ready soon. We'll announce in a separate update as soon as it's live!
Late Pledges
Late Pledges closed April 30th. Late Pledges will ship towards the end of this wave and include exclusives. Most of them will ship in the 2nd half of May.
That's all for now! Until next time...
See you in the Spire,
Late Pledges closing April 30th!! Shipping Update
24 days ago – Wed, Apr 24, 2024 at 05:25:22 PM
Greetings Slayers,
Late Pledges close April 30th! Please see shipping updates by region below.
The Table Playmats are shipped separately. Everything else should be in one box. They may show up over a week before or after your game. Please be patient, the rest is coming!
Has my package shipped yet? Fulfillment will take weeks and your game is coming! Sometimes a shipping label is made, but your game might not get picked up by the carrier for up to a week. Someone in your neighborhood might get their game weeks before you. This is all normal - there are several factors that go into when packages ship, so please be patient with us and with our fulfillment partners as we try to get everyone their game.
Updates by Region
US (Bridge Fulfillment) - Fulfillment is 55% complete! UPS is having delays picking up shipments, which means your shipping label might not move for over a week. These UPS packages should start moving soon. The first phase of fulfillment was prepacked, so this later phase will go slower and into at least mid May. Lookout for tracking emails from ShipHero [emailprotected] (check your spam). For shipping issues, please contact [emailprotected].
Canada (Ziing) - Fulfillment started April 19th! Shipments are arriving without tracking emails. Ziing is aware and working on a solution, but for now there's nothing we can do except keep an eye out. For shipping issues, please contact [emailprotected].
UK (Spiral Galaxy) - Fulfillment is underway! If you didn't get a tracking email yet, please be patient and keep an eye on your spam.
EU - Europe is split between Surfin Meeple and Happyshops. We don't know what order they will ship games in, so please be patient if you see others with your country/language getting the game.
- Surfin Meeple Countries - France, Spain, Netherlands, Belgium, Switzerland, Denmark, Italy, Austria, Ireland, Hungary, Portugal, Lithuania, Slovenia, Estonia, Slovakia, Luxembourg, Turkey, Jersey, Latvia
- Surfin Meeple Update - Fulfillment is underway! Keep an eye out for tracking emails (check your spam folder). For shipping issues, please contact [emailprotected].
- Happyshops Countries- Germany, Sweden, Poland, Czechia, Finland, Norway, Greece, Bulgaria, Croatia, Romania, Serbia, Rest of World
- Happyshops Update - The first shipments are scheduled to go out Friday the 26th! You may get a shipping label notifications several days before your package starts moving. This is expected, so please be patient. For shipping issues, please contact [emailprotected].
- VAT for Norway, Iceland, Switzerland - We charged these countries VAT, but we're not sure if that will be accounted for when the game ships. If we can't pay VAT for you in these countries, we will refund your VAT as soon as possible. Please inform us in the comments if you paid VAT to receive in of these countries.
Rest of World (Happyshops) - These regions ship from Happyshops (see update above).
Asia (VFI) - Fulfillment is underway! Keep an eye out for tracking emails. For shipping issues, please contact [emailprotected].
Australia/NZ (Aetherworks) - Fulfillment is complete (aside from new Late Pledges). Damaged/missing parts have started shipping.
Japan - Fulfillment is complete (aside from new Late Pledges). There are a few damaged/missing parts we're getting to.
Customer Service
Damaged or missing components? Please contact [emailprotected] (with a picture if appropriate). For shipping questions, please look for a contact email for your region above. If you're missing a token, please check carefully if it fell into the box. If you’re not sure what address we have on file for you, please check here before contacting us. If you haven’t received your package yet, please be patient as more packages are sent out.
Companion App
We're planning to submit the Companion App for approval by the end of the month. It will take a week or two to get approved. We'll update as soon as it's live!
Late Pledges
Late Pledges are closing April 30th! Late Pledges will ship towards the end of this wave and include exclusives.
That's all for now! Until next time...
See you in the Spire,
Shipping Update April 15th
about 1 month ago – Mon, Apr 15, 2024 at 11:30:58 AM
Fulfillment is well underway! This will be a multi-week process, so please bear with us as packages are sent out.
You might see people all over the world receiving their packages and wonder why yours hasn’t arrived yet. Someone in your neighborhood might even get their game weeks before you. This is all normal - there are several factors that go into when packages are fulfilled, so please be patient with us and with our fulfillment partners as we try to get everyone their game.
Updates by Region
US (Bridge Fulfillment) - Fulfillment is 45% complete! Lookout for tracking emails from ShipHero [emailprotected] (check your spam). US fulfillment will still continue for weeks, so don't worry if you didn't get a tracking email yet. Your Exclusives may come in a smaller box inside the carton, be sure to look for them!
Canada (Ziing) - Fulfillment starts April 19th! There were no address verification emails, so it will ship to the address we have for you in Backerkit.
UK (Spiral Galaxy) - Fulfillment is underway! If you didn't get a tracking email yet, please be patient and keep an eye on your spam.
EU - Europe is split between Surfin Meeple and Happyshops. Games at both hubs should start shipping within the next week. We don't know what order they will ship games in, so please be patient if you see others with your country/language getting the game.
- Surfin Meeple Countries - France, Spain, Netherlands, Belgium, Switzerland, Denmark, Italy, Austria, Ireland, Hungary, Portugal, Lithuania, Slovenia, Estonia, Slovakia, Luxembourg, Turkey, Jersey, Latvia
- Surfin Meeple Update - Fulfillment starts by the end of the week! Keep an eye out for tracking emails and your spam folder.
- Happyshops Countries- Germany, Sweden, Poland, Czechia, Finland, Norway, Greece, Bulgaria, Croatia, Romania, Serbia, Rest of World
- Happyshops Update - About half of the address verification emails were sent out, more will be sent within the next couple of days. Fulfillment should begin in about a week!
- VAT for Norway, Iceland, Switzerland - We charged these countries VAT, but we're not sure if that will be accounted for when the game ships. If we can't pay VAT for you in these countries, we will refund your VAT as soon as possible.
Rest of World (Happyshops) - These regions ship from Happyshops (see update above).
Asia (VFI) - Fulfillment starts soon! Probably this week. Keep an eye out for tracking emails!
Australia/NZ (Aetherworks) - Fulfillment is complete (aside from new Late Pledges). We still haven't shipped damaged/missing parts, but that should start within a week.
Japan - Fulfillment is complete (aside from new Late Pledges). We still haven't shipped damaged/missing parts, but that should start within a week.
Customer Service
Damaged or missing components? Please contact [emailprotected] with a picture (if appropriate). If you're missing a token, please check carefully if it fell into the box. If you’re not sure what address we have on file for you, please check here before contacting us. If you haven’t received your package yet, and you’re looking for tracking - please be patient as more packages are sent out.
Late Pledges
The Pledge Manager is closing soon! (no specific date yet) Late Pledges are shipping with everything else this wave. Orders take about 7-10 days to get added to the queue, which could mean they get shipped with all other similar items or added to the end of the queue. Depends on the timing.
That's all for now! Until next time...
Shipping Update April 5th
about 1 month ago – Fri, Apr 05, 2024 at 11:28:39 AM
Greetings Slayers,
US fulfillment began yesterday! More updates by region below:
US (Bridge Fulfillment) - Freight arrived yesterday and fulfillment began immediately starting with Collector's Pledges! Lookout for tracking emails from ShipHero [emailprotected] (check your spam). US fulfillment will take weeks, so don't worry if you don't get a tracking email right away. Your Exclusives will come in a smaller box inside the carton, be sure to look for them!
Canada (Ziing) - Freight has arrived and fulfillment will begin any day now. It looks like they don't send address verification emails, so it will ship to the address we have for you in Backerkit. (You can check the address we have for you here. If that is not the correct address, please contact [emailprotected].)
UK (Spiral Galaxy) - Freight should arrive at the warehouse on April 9th! Address verification emails were already set. If you don't see them, check your spam!
EU - Europe is split between Surfin Meeple and Happyshops. Freight for both hubs is on the same boat and is scheduled to arrive at port April 6th!
- Surfin Meeple Countries - France, Spain, Netherlands, Belgium, Switzerland, Denmark, Italy, Austria, Ireland, Hungary, Portugal, Lithuania, Slovenia, Estonia, Slovakia, Luxembourg, Turkey, Jersey, Latvia
- Surfin Meeple Update - Surfin Meeplesent out address verification emails from "Matagot & Friends <[emailprotected]>". The freight boat is scheduled to arrive at port April 6th! From there, they'll need some time to clear customs and truck the containers to the warehouse.
- Happyshops Countries- Germany, Sweden, Poland, Czechia, Finland, Norway, Greece, Bulgaria, Croatia, Romania, Serbia, Rest of World
- Happyshops Update - Address verification emails should be coming next week. The freight boat is scheduled to arrive at port April 6th! From there it takes a few days to clear customs and get to the warehouse.
- VAT for Norway, Iceland, Switzerland - We charged these countries VAT, but we're not sure if that will be accounted for when the game ships. If we can't pay VAT for you in these countries, we will refund your VAT as soon as possible.
Rest of World (Happyshops) - These regions ship from Happyshops (see update above).
Asia (VFI) - VFI has received the game! We're waiting to hear when they will start. Should be soon.
Australia/NZ (Aetherworks) - Fulfillment is complete (aside from new Late Pledges). We're going to start shipping damaged/missing parts next week.
Japan - Fulfillment is complete (aside from new Late Pledges). We're going to start shipping damaged/missing parts next week.
Late Pledges
Late Pledges are shipping with everything else this wave. Orders take about 7-10 days to get added to the queue, which could mean they get shipped with all other similar items or added to the end of the queue. Depends on the timing.
That's all for now! Until next time...
See you in the Spire,
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