Litter Robot Literally Randomly Starts/Stops Working (2024)

Background
If you want the fix, skip to the next section.
So I bought a refurbished litter robot for too much money, I know, I know – “You spent 289 dollars on a device for your cats to do their business in! Are you crazy?!” Trust me, it becomes more than annoying to have to clean up after your cats every week (sometimes 2-3 times a week when they are feeling extra generous), all of a sudden shelling out289-400 dollars on a poop collecting device becomes a very nice luxury. Saves you a lot of time and you no longer have to deal with the odor while shoveling catmanure.

I bought the thing back in March 2012 (I think) and it has a 90 day warranty as long as I don’t remove the plastic bib that is placed over the control unit (which is really just a circuit board). To mydissatisfaction, the unit begun to randomly stop during cycles after about 5 months of use. I would come home, smell stagnant cat urine, feces and litter mixture and know instantaneously there was a problem. The unit would be stuck open so that the smells trapped in the drawer would permeate the house… that’s what you want to come home to after work right?

Ire-positionedit, used the engineering pimp slap to see if that would jostle it back into submission, cleaned it, changed the litter, used less litter until I finally gave up and decided I was just going to hard wire the globe motor it uses to a Double Pole Double Throw (DPDT) switch for manual operation.

Duringdisassembly I found the kink in the design!

The Problem
Forgive me I don’t have the pictures right now, but I will be sure to add them soon.

So it turns out that this unit is made of flexible plastic, which of course would be fine if there weren’t any parts that were dependent on there being no movement. So I noticed a few problems, observe as the globe rotates, it meets resistance on the track because it is not perfectly round in some places, because of this it can trip the same sensor that is in place to prevent snags (not really clear on how it would prevent a snag, but that is how it is presented).

The “sensor” (it’s not really a sensor) is a steel cable that is suspended at either end with electrical butt connectors. One side is connected to the plastic base and the other side is connected to a make shift limit switch – which I am referring to as a sensor just to give it an easy to call by name.

When you snag this steel cable, it opens the circuit which tells the control unit to stop the motor. Now putting all of this information together, it makes sense that if the globe is rotating and its uneven edges are rubbing against the track, it will cause the flexible plastic to flex ever so slightly and snag the steel cable at unpredictable times! Thus making it seem random. I am saying random because at times the assembly would work just fine for about a week, then all of a sudden it would stop working.

The Fix
Don’t worry the fix is stupidly simple, takes 5 minutes, this just looks like a lot of steps don’t worry.

  1. Disconnect the power
  2. Remove the Globe
  3. Remove the Receptacle Drawer
  4. Disassemble the base carefully as there are wires connected to the control unit and to the pressure sensor in the foot of the base. You will need a torx bit to accomplish this.
  5. Separate the top and bottom halves of the base.
  6. In the top half of the base you locate a plastic compartment towards the back of the unit.
  7. Un-clip the cover of the compartment
  8. You will see (I will provide pictures later) two black cables connected to a switch like device where the steel cable terminates.
  9. Remove the smaller steel plate where one of the black cables is connected
  10. Disconnect the other black cable from the larger steel plate
  11. Connect the disconnected black cable to the smaller steel plate where it fits – or you can simple splice the cables together.
  12. Electrical tape the whole thing together and don’t leave any metal exposed for good measure. You don’t want interference.
  13. Neatly tuck everything back into the compartment as best you can, replace the cover.
  14. Re-assemble the top and bottom halves of the base.
  15. Make sure to tuck the cables back in their original places
  16. Reconnect the control unit
  17. Restore the drawer, globe and power (leave in off position)
  18. Make sure the globe is set to its center
  19. Turn on the power.
  20. Your unit will no longer false trip or snag itself

Please be aware, since the “safety feature” has beendisconnected, there is a possibility that your slower dumber cats might be dismembered by the unit. If they die, look on the bright side your cat might just win the kitty cat Darwin Award.

Electrical Makeup of this Unit

This unit has a fairly simple electrical system. There are two sensors, one real sensor in the foot of the unit that will indicate when to start the magic seven minutes and the aforementioned make shift limit switch. There is a DC globe motor that drives the globe (reminds me of a cement mixer). This motor is low speed and high torque. The control unit simply takes in power, has those three buttons on it for different motor positions (cycle, dump all and refill) and pays attention to the pressure sensor (and limit switch).

I am pointing all of this out so I can say: this unit is over priced to hell. At most this unit should be sold for 200 bucks.

Related

Litter Robot Literally Randomly Starts/Stops Working (2024)

FAQs

Why does the Litter-Robot start and stop? ›

If a cycle is interrupted or the bonnet is removed, the unit will stop, and the yellow light will flash slowly, about 1x per second. This will also occur if the cat sensor is activated by a cat entering the globe. The unit will resume its cycle 15 seconds after your cat has left the globe.

Why does my Litter-Robot keep disconnecting? ›

Note: Litter-Robots and Feeder-Robots need to be placed somewhere with a strong WiFi signal. If your phone is showing a low WiFi signal in the same area as the robot, it is likely that the robot will have a difficult time maintaining a connection, resulting in a poor user experience.

Why does my Litter-Robot keep faulting? ›

Debris, such as dust or cat fur, can interfere with the operation of these sensors. This can cause the unit to inaccurately measure the waste drawer level and litter level, as well as cause false cat detects. Wipe the bezel area where the sensors are located with a dry clean cloth to remove debris such as hair or dust.

How to force a Litter-Robot to cycle? ›

Press and Release: Pressing the Cycle Button starts the Litter-Robot cleaning cycle. In order to pause the cycle, press any button on the Control Panel during the Clean Cycle.

What triggers the Litter-Robot? ›

The Litter-Robot senses when your cat enters and exits the globe, which triggers the countdown timer and cleaning cycle. Kittens and small cats that weigh less than 5 pounds may not be heavy enough to trigger the cat sensor.

Can a Litter-Robot be repaired? ›

Litter-Robot is backed by our WhiskerCare™ 1-Year Warranty and you have the option to extend this for 3 years of coverage. During the warranty period, Whisker will repair your Litter-Robot at no charge, including free shipping both ways.

When should I reset my Litter-Robot? ›

IMPORTANT: Any time you do anything that affects the weight or placement of the unit, including adding or removing litter, emptying the waste drawer, or moving or cleaning the unit, press the Reset button once you are done.

How do you reset the Litter-Robot offline? ›

Perform a hard reset on your Litter-Robot.
  1. Unplug the unit from the back of the base.
  2. Wait 1 minute.
  3. Plug it back in and allow it to cycle.
  4. If the unit is still Offline in the app, proceed to the next step.

What to do if Litter-Robot stops working? ›

Visually inspect the power supply cord for any deformities, punctures, or other anomalies. If the base has been damaged by liquid or you've had any power fluctuations or power outages in your home due to outages or brownouts, you may need to replace your power supply or base.

Why does the Litter-Robot keep pausing? ›

Flashing slowly (about once per second) means the Litter-Robot clean cycle was interrupted. Your cat may have tried to enter the unit as it was cycling, and was detected by the built-in cat sensor; this caused the unit to pause its cycling. It will resume cycling 15 seconds after the cat leaves the globe.

Why did my Litter-Robot stop auto cycling? ›

If the cycling light is slowly flashing yellow (about once per second) or you are receiving a Cat sensor interrupt or Bonnet removed notification, this indicates a cycle has been interrupted by a cat entering the globe, or the bonnet has been removed.

Why did my cat stop using Litter-Robot? ›

The most common reason why your kitty may not be using the litter box may have to do with how frequently you clean it. Cats are habitually clean animals and will not want to use a dirty litter box. Therefore, you should make an effort to clean the litter box as often as possible, ideally, after each use.

Why does Litter-Robot go into sleep mode? ›

When activated, this feature deactivates the cat sensors for a specified period of time, so the unit will not cycle automatically. Sleep mode is useful for units located in bedrooms or areas where you may not want Litter-Robot to cycle for a certain period of the day.

References

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